KLC
First: Shipping Policy - Orders are processed and shipped within the next business day for the shipping company. - Delivery time varies depending on the governorate and shipping company, typically ranging from 3 to 6 business days. - The customer is contacted before shipping to confirm order details and address. - If the customer fails to receive the order after it is shipped due to incorrect details or not responding to the shipping company, the customer bears the shipping fee. Second: Exchange Policy - The customer has the right to request an exchange within 7 days of receipt. - The product must be in its original condition, without breakage, damage, or misuse. - The customer bears the shipping cost for the exchange unless the reason is a product defect or an error by the store. - The replacement product is sent after receiving and inspecting the returned product. Third: Return Policy - The customer has the right to request a return within 7 days of receipt. The customer bears the shipping cost again. - The product must be in its original condition and unused in any way that affects its condition or resellability. - The product value is refunded to the customer within 7 business days from the date of receiving and inspecting the returned product. - Products damaged as a result of misuse or incorrect installation by the customer cannot be returned. Important Notes - In case of any problem, please contact customer service and send photos or a video showing the problem to speed up the resolution process. - Completing the purchase means the customer's agreement to all the terms and conditions mentioned above.
